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Frequently Asked Questions

Have a question? You may be able to find your answer here. If not, you can always reach us via email or chat!

Frequently Asked Questions

Have a question? You may be able to find your answer here. If not, you can always reach us via email or chat!

Frequently Asked Questions

Why might my order be delayed?

Most packages arrive within 2 - 5 business days, although depending on the season, can take up to 8 business days. All order confirmations also include a tracking number so you can track your package directly with the shipping carrier. If you have any issues with tracking or your package does not arrive, please contact us at hello@vertellis.co.uk or using the contact form below. While we're reviewing the status of your order, please have a look at your confirmation email and confirm that the provided address is indeed correct.

Can I give Vertellis as a gift?

Absolutely! We don't gift wrap our products but they all come in a very pretty and stylish box that you can just give as a gift. We don't show the price on our packing slips either and you even have the option to add a gift message in your cart! :)

What do I do if my order arrives damaged?

Please let us know! Send us a message at hello@vertellis.co.uk or through the contact form below and we'll get that fixed ASAP.

Is it safe to order online?

Yes! We don’t store any of your payment or personal information and all payment traffic is securely handled by our payment service provider.

What payment options do you offer?

We accept all major credit cards, Amazon Pay, PayPal, and Apple Pay.

Can I pay when I receive my order?

At this time, we do not offer this option. However, we're committed to having 100% happy fans. If you receive your order and aren't satisfied, please reach out to us at hello@vertellis.co.uk

Vertellis would fit perfectly in my (web)shop - Do you have a wholesale program?

Yes, we do! You can apply for a wholesale account here: https://wholesale.vertellis.com/accounts/sign_up. We'll be in touch once we receive your application!

What's your return policy?

We strongly believe in the power of our products, but if you're not 100% satisfied with your order, please let us know within 30 days via hello@vertellis.co.uk We'll be in touch once we receive your application!

How do I join the awesome Vertellis team?!

Thank you! We’re always looking for ways to expand our reach and new team members are an essential part of this growth. You can send an email to hello@vertellis.co.uk that includes a short video letting us know who you are and why you’d like to join our team. Video entries are mandatory! Tip: We’re more interested in your philosophy of life than your polished resume.

I have a great idea for Vertellis... how do I reach you?

Awesome! We’re always open to new ideas and suggestions. To share your thoughts, send us an email at hello@vertellis.co.uk We look forward to hearing from you!

Contact Us

Don't see your question in the FAQs?
You can contact us using the form below!